Video does not work

Video issues

If your webcam is not showing any video, please follow the steps below:

  1. Close applications other than Videolind that use your webcam and microphone. 
    1. On Windows, the operating system will prevent two or more applications using the webcam at the same time. The result of this will frequently be a black video screen. Make sure all other applications are closed when you take the interview.
    2. On Mac, the operating system allows two or more applications to to use the webcam concurrently. However, some of our candidates report that occasionally the video still does not work. The issue is usually resolved with a restart or using a different browser.
  2. Test your video and audio setup on our video/audio testing page — When you go to that page, you should see the webcam video feed and some buttons to record a video and play back the recording. Try recording a short video and see if it makes any difference. Note: any videos you record on the testing page will not be uploaded to our servers or any third parties.
  3. Lack of audio could be either because of some speaker issues, or the fact that your microphone is muted/disallowed. On the video test page (see Step 2), click on the green box next to the URL, you should see the following popup where both the camera and microhpone are set to allowed.

    Video and audio permissions for
  4. If nothing seems to work, restart your computer to ensure that the camera is not being used by another application. You can log back into the interview via the link that you received in your email. Make sure that other applications, such as Skype and FaceTime are closed as they may open automatically when you restart the computer.
  5. Use a newer web browser. The most recent versions of the following browsers are supported:
  6. Visit your device's support and downloads page to update the webcam driver. We've compiled some links for you below.

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